Last updated: August 10, 2021
Groovoo, Inc. and/or its affiliates (“Groovoo”, “we” or “us”) operate an online store (“Groovoo Tickets”) located at https://groovooapp.com from which you may sell and purchase tickets online.
Groovoo acts as a marketplace, an intermediary between buyers and ticket sellers (Organizers) to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and Organizers. Pricing All prices are in United States Dollars (USD) unless otherwise specifically stated. All sales are final. As tickets sold through Groovoo are often obtained through the secondary market and prices are determined by the individual Organizer, the prices for tickets may be above or below face value. By using or visiting Groovoo or purchasing tickets in any manner from Groovoo, you expressly agree to abide and be bound by these Terms and Policies, as well as all applicable laws, ordinances and regulations.
1. INFORMATION THAT YOU PROVIDE TO US
2. YOUR ACCOUNT
We may require that you create an account to access the Groovoo, including to make purchases. If we do so, you must provide accurate information about yourself when you create an account and ensure that you update us if that information changes. You must ensure that your login details remain confidential. You are responsible for any activity, including any purchases made, under your account. We reserve the right to terminate your account at any time and for any reason.
3. REFUNDS AND CANCELLATIONS
ALL SALES ARE FINAL; there are no cancellations, returns, or exchanges.
IF AN EVENT IS CANCELLED, you will be given a full refund minus any processing fees.
IF AN EVENT IS POSTPONED OR RESCHEDULED, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund.
ABOVE FACE VALUE, Ticket prices may be above ‘face value’ listed on the ticket (they may also be below ‘face value’).
Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available.
All orders placed the Groovoo or with the customer contact center must be confirmed by the respective seller before the buyer guarantee takes effect.
Our buyer guarantee provides for a full refund in the unlikely event that you do not receive valid tickets in time to attend the event.
The following are the rules (‘TERMS’) that govern use of the GROOVOO by any user of the GROOVOO (‘USER’). By using or visiting the GROOVOO, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the GROOVOO. GROOVOO reserves the right to change these TERMS at any time, effective immediately upon posting on the GROOVOO. If USER violates these TERMS GROOVOO may terminate USER’S access to the GROOVOO, bar USER from future use of the GROOVOO, cancel USER’S ticket order, and/or take appropriate legal action against USER.
All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets generally will not need to be issued; in the rare case that new tickets are needed, USER will be contacted by the TICKET SELLER.
If an event is cancelled without a rescheduled date, USER will need to contact the TICKET SELLER who fulfills USER’s order (hereinafter known as ‘FULFILLER’) for a refund. The FULFILLER may require USER to return the supplied tickets at USER’s expense before receiving any refund USER is entitled to due to cancellation. GROOVOO is not responsible for providing or securing this refund for USER. Any shipping and handling charges are not refundable. Refunds will be processed in the same currency as the original order. Conversion charges, including though not exhaustive of the ones issued by USER’s bank, if any, are not covered by GROOVOO or Fulfiller. Neither GROOVOO nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When USER receives tickets, USER should keep them in a safe place. Please note that direct sunlight or heat may damage tickets.
4. SAFETY AND HEALTH POLICIES
Due to the uncertainty related to the COVID-19 pandemic, your Event tickets and admission are subject to all stadium and Event Provider safety and health policies. You acknowledge that due to the evolving nature of the pandemic, the Event Provider may continue to develop and update these policies in the intervening time between your purchase and the Event date. By using Event tickets, you acknowledge and agree that you will comply with such policies and your attendance at the Event is conditioned on such compliance. If your admission to the Event is denied or revoked because you have willfully failed or refused to comply with any such safety and health policies of the stadium or Event Provider, you will not be eligible for a refund.
5. Refund Process.
In order to initiate a refund request, Groovoo instructs Consumers to contact the Organizer directly. If no contact information is listed, Groovoo instructs the Consumer to use the contact the organizer button on the event page or such other information posted on the event page. Organizer agrees to administer its refund policy in accordance with the terms set forth on the applicable event page.
When a Consumer requests a refund and the Organizer does not respond by either refunding or denying the request after five (5) days, Groovoo may, in its sole discretion, execute the refund on behalf of the Organizer and collect such sums directly from the Organizer.
4. Disputed Charges By placing an order, USER authorizes GROOVOO to charge USER’s method of payment for the total amount, which includes the ticket price, service and delivery fees, and any other optional services USER agrees to purchase. If USER disputes a charge and it is determined that the charge was valid and not the result of credit card or other payment fraud, GROOVOO has the right to seek payment, including all associated fees, by whatever means GROOVOO deems appropriate, including but not limited to using collection agencies and legal remedies. GROOVOO may mitigate its damages by relisting the tickets that are the subject of the payment dispute. USER may lose access to any/all tickets purchased if USER files a dispute with their issuer.
5. Event Listings GROOVOO does not guarantee the accuracy of event information on GROOVOO including but not limited to event name, event location or venue, event start time, or event date. Event start times are subject to change without notice. Changes to an event including but not limited to event location or venue, event start time, event date, performer list, performance type, length of event, and amenities included in a ticket package may be done at the discretion of the venue, performer, promoter or other party responsible for the event each of which are unaffiliated with GROOVOO and GROOVOO has no control over such changes, nor can GROOVOO be liable for any such changes. USER agrees to visit the website of the venue, stadium, team, or performer to find out if there have been any event time adjustments.
6.. Limitation of liability
You agree to limit any additional liability not disclaimed or denied by GROOVOO in relation to the GROOVOO website, GROOVOO website IP, and GROOVOO website Products, to your direct and documented damages; and you further agree that under no circumstances will any such liability exceed in the aggregate the greater of the amounts paid by you to GROOVOO during the three-month period immediately preceding the event that gave rise to your claim for damages, and USD $20.
These limitations on our liability to you will apply regardless of the legal theory on which your claim is based, including contract, tort (including negligence), strict liability, or any other theory or basis.
Either party may commence arbitration by providing to the American Arbitration Association and the other party to the dispute a written demand for arbitration, setting forth the subject of the dispute and the relief requested.
f. Confidentiality: The parties will maintain the confidential nature of the arbitration proceeding, the hearing and the Award, except (i) as may be necessary to prepare for or conduct the arbitration hearing on the merits, (ii) in connection with a court application as contemplated above for a preliminary remedy, or confirmation of an Award or its enforcement, (iii) our disclosure of the Award in confidential settlement negotiations, or (iv) as otherwise required by applicable laws. The parties, witnesses, and arbitrator will treat as confidential and will not disclose to any third person (other than witnesses or experts) any documentary or other evidence produced in any arbitration hereunder, except as required by law or except if such evidence was obtained from the public domain or was otherwise obtained independently from the arbitration.
8. Applicable law
9. Modification and severability
10. Our address
1500 NE MIAMI PLACE
MIAMI, FLORIDA 33132